FAQ

What types of roses do you offer?

We specialize in curating the world’s finest roses. Our collections include Climbing Roses, Grandiflora Roses, Hybrid Tea Roses, Old Garden Roses, Rugosa Roses, and Shrub Roses. Each variety is selected for its beauty, hardiness, and ability to thrive in home gardens.

Are your roses suitable for beginner gardeners?

Absolutely! While we offer rare and exquisite varieties for the connoisseur, we also have many robust and easy-to-grow roses perfect for those just starting their gardening journey. Our Shrub and Rugosa roses are particularly known for their resilience.

What payment methods do you accept?

To make your shopping experience seamless, we accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.

How do I place an order?

Simply browse our collections, select your desired roses, and add them to your cart. Proceed to checkout, where you’ll enter your delivery details and choose your preferred payment method. You will receive an order confirmation via email once your purchase is complete.

Where do you ship?

We are proud to bring the world’s finest roses to doorsteps across the globe. However, we are currently unable to ship to Asia and some remote areas. Please contact us if you are unsure about delivery to your location.

What are my shipping options?

We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS, arriving within 15-25 days after dispatch.
All orders are processed with care within 1-2 business days before shipping.

How are the roses packaged for delivery?

Your roses are our priority. We use specialized packaging techniques to ensure they arrive in perfect condition. Each plant is carefully secured and nurtured right up until the moment it is dispatched on its journey to you.

What is your returns policy?

Your satisfaction is guaranteed. If you are not completely happy with your purchase, you may return it within 15 days of receipt. Please contact our support team at [email protected] to initiate a return. We aim to make the process straightforward and hassle-free.

What if my roses arrive damaged?

We take great care in packaging, but on rare occasions, damage can occur in transit. If your plants arrive damaged, please contact us immediately at [email protected] with your order number and photos of the damage, and we will gladly resolve the issue.

How can I contact customer service?

Our friendly and knowledgeable customer service team is here to help. You can reach us via email at [email protected]. We typically respond to all inquiries within one business day.

Where is Best Roses Shop located?

Our nursery and operations are based at 904 Gregory Lane, Louisville, US 40220. We are your dedicated partner in cultivating beauty, one rose at a time.